Try to calm the victim. Be at his eye level. Talk calmly.
1. Tell me who you are.
2. Explain that you completed the course first to
help.
3. Offer your help (get the victim’s permission to help).
4. Explain what actions you are willing to take.
Before administering first aid, you should obtain the victim's permission to do so. A conscious victim has the right to refuse your services. If the victim is unconscious, consider that you have received his permission to carry out first aid measures.